I went to AT&T store 1/2 hour before closing time and was looking to either upgrade or get a phone replacement for my samsung note . since i use my phone for work, i needed a phone asap and the asurion insurance says it can ship you a phone as soon as 24 hours. the at&t rep started my claim but said

Is anyone here experiencing any of these issues? I've just about had enough with ATT and think an FTC and bbb complaint is way beyond necessary... You have an issue with your account, contact customer service and have an ATT rep tell you they'll do a million different things to resolve the problem w

We are not the only ones in the Pace, FL area that AT&T is refusing to give service to. We have been trying for almost 6 weeks to get new service and they keep giving us B crap answers and the run around as to why they will it establish service for us. We heard they want to get Uverse everywhere fir

In July, I discovered my AT&T contract had expired and sought to renew it. I was quoted a pre-tax/fee price of around $125 for Internet 100/Uverse 200. When I received my bill in August, I discovered that this deal had not been applied. I called customer service and asked what had happened. They did

This may be more of a complaint than question.  My wife and I have two separate mobile accounts.  We have had them since before we knew each other, hers what originally from the Dallas area and mine from the Houston area (when it was still Houston Cellular/Cingular wireless after that).  Too many ti

Sooo to try and make a long story short, I was doing a phone trade-in through the mail due to the fact I don't live near an AT&T store.  I got the new phone and no shipping label. I thought there might be a lag so I let it go for a week. Then I call AT&T and ask about the shipping label, and they se

I am a loyal AT&T wireless customer for more than 12 years. I got a promo card from AT&T for trading in my iPhone, but the promo card has expired after less than one year!  I had no idea. I talked to 3 customer service reps and I was told there is no way to get any credit for an expired card.I am so

I disconnected my internet service with at&t 3 weeks ago. I’ve called 12 times today, been hung up on 4 times, been on hold over a hour. I’m just trying to get a better deal on internet to comeback to at&t. I pay almost 700 a month to at&t with my wireless and direct tv. That’s over 7000 a year I pa

I walked into the AT&T store in Charleston, IL. There was one service rep there and he was with a customer. I waited. The customer said he should go ahead and see what I needed. Trying to keep it short I told the rep i just needed my account number. He asked my account number for what. I told him I

Hello, I traded my iphone a few months ago to receive a $200 promo code from AT&T.  Iphones were not available at the time, and I was told it would be a few months before they would be available again, so I held onto my card.  In addition, I specifically asked the sales person if this card had an ex

I don't know what else to do... Purchased phone in Dec. Decided I didn't like it so I wanted to exchange it.  Was told to mail back in and as soon as it was scanned back in at warehouse they would reverse my upgrade so I could process my new upgrade and get the phone I wanted.  Did so Jan 2, phone d

When looking for a new ISP, ATT&T was at the top of the list. Being with Time Warner for a year, we could not we could not wait to switch. However, we weren't to sure about AT&T. It wasn't until we learned at U-Verse that we signed on board. I did some research and chatted with AT&T representative i

I hope someone from AT&T reads this.  3 months after I signed up for U-verse and Internet, I contacted customer service via chat to cancel the HBO that was about to expire.  The rep went on to tell me he could lower my bill by almost $20 for the same service.  I was skeptical but pushed and he said

I had a Uverse and internet account with ATT and around October of 2016 I decided to cancel the account because: 1. internet was too slow, 2. I hardly watched TV, 3. it was too expensive.  I called to cancel and was told that I was still in a promotion period and would have to pay a cancellation fee

Desperately seeking help and advise as I can't get in touch with AT&T directly from Australia. I was in the States for a three week holiday and bought a pre-paid US$65 service for my Australian cell phone. I researched this before leaving home and read all the information. I was guaranteed by the st

since the latest iphone update my data has skyrocketed, until october I had never went over my data. Now even with upgrading my data plan I still go over? Due to the fact of my bill being so high I could not make a payment arrangement I set for earlier this month. I knew as the date approached I wou

I went into ATT store in November 2016 to upgrade my phone. Guy told me that I'd get it free if I added Direct TV and in the end would pay $5 less. Now, my fault because I didn't look at my autopay amounts until now (9 months later), but utter lies. I pay for Direct TV *and* installment plan on iPho